Terms and conditions
These Terms and Conditions are a contract between you and VZW We Promised ("Subbacultcha Belgium" or "we") and govern your access to and use of any Subbacultcha Belgium website or content.
a) Acceptance of Terms: By attending and/or using the site and/or events, or clicking any button to indicate your consent, you accept and agree to be bound by these Terms, just as if you had agreed to these Terms in writing. If you do not agree to these Terms, do not use the Subbacultcha Belgium site or attend our events.
b) Amendment of Terms: Subbacultcha Belgium may amend the Terms when necessary. Amendments will be effective upon posting of the updated Terms. Your continued access to events and/or use of the site after such posting constitutes your consent to be bound by the Terms, as amended.
c) Additional Terms: In addition to these Terms, certain offers, services or features may also be subject to additional terms, conditions, guidelines or rules which may be posted or communicated by Subbacultcha Belgium or applicable partners at any time.
Subbacultcha Belgium membership
a) General: Subbacultcha Belgium is a subscription based service which provides free access to their own events and selected events organised by their partners. Partners and venues are not bound by a permanent contract to Subbacultcha Belgium, partnerships are subject to change at any time. Terms and age restrictions of partner organisations and venues apply. Members are able to generate a membership card for each individual event on the Subbacultcha agenda they would like to attend via their personal and active account on the mobile version of the Subbacultcha Belgium website. Membership cards are available to be generated from 8 AM on the day of the event until the end of the event. A Subbacultcha Belgium account is personal and not meant to be used by anyone other than the member who registered the membership. If you experience any technical issues with your Subbacultcha Belgium account or membership card, please let us know immediately by sending an email to firstname.lastname@example.org.
b) Membership start: Your membership starts once you have completed the full signup flow of the Subbacultcha Belgium website, including validating your membership and email through the confirmation link you receive via the email address you provided within 10 minutes after subscribing. Without confirmation through the confirmation link provided, your membership is not completed.
c) Membership card: A valid Subbacultcha Belgium membership card includes:
- Full name of the membership holder
- A recognizable photo of the membership holder
- Current status of the membership
- Date and time of when the membership card was generated
- The name of the event for which the membership card is intended
- An event related visual
- The venue of the event
- The date and starting time of the event
- The Subbacultcha Belgium animated logo.
Membership cards are generated via a personal and active account on the mobile version of the Subbacultcha Belgium website. Generating a membership card requires an active internet connection. The generated membership card loads in a separate browser window which remains functional and valid without an active internet connection.
d) Admittance: Members are required to show a form of identification upon request at the entrance of events or venues. Without a valid membership card, members cannot attend events. Confirmation emails or other communication sent by Subbacultcha Belgium do not grant access. A Subbacultcha Belgium membership card only grants the specific member free entrance. It does not put members first in line, nor does it guarantee them entrance when a concert is sold out or when a venue is full. Members don’t have the possibility to make reservations for a show, unless it’s specifically mentioned on the Subbacultcha Belgium website with an event. As a general rule, members need to arrive on time and show their membership card for the event + ID. Events or venues may apply additional restrictions on the attendees (for example minimum age), admission to the venue is solely determined by the organiser and Subbacultcha is not responsible if a member is not admitted (for example, because the member is a minor).
e) Sold out / cancelled shows: 98% of events promoted by Subbacultcha Belgium do not sell out. However, a couple of times a year, certain partner shows do sell out more quickly than expected. In these cases the policy is first come, first serve. Once the venue is full, Subbacultcha members will not get in, even if they have a valid membership. Nonetheless, we would like to stress that members can attend close to 100 shows each year, not being able to get in is truly a rare exception. All Subbacultcha Belgium partners reserve tickets for Subbacultcha members at the door, only a limited number of tickets are sold in presale. Subbacultcha Belgium is not responsible for the cancellation of events by partners, venues or artists. Furthermore, if a cancelled event / artist is rescheduled / rebooked, Subbacultcha Belgium cannot guarantee that the new event will also be part of the free for members agenda.
Fees, billing, minimum duration, cancellation
a) Recurring billing: By initiating a Subbacultcha Belgium membership you authorize us to charge you for your initial subscription period of 3 or 12 months and a recurring monthly subscription fee at the then current rate, which may change, if applicable to the subscription option you choose. Note that even if you do not use the subscription or access the events, you will be responsible for subscription fees until you cancel your subscription, or it is otherwise terminated.
b) Subscription cycle and fees: When you sign up and purchase a Subbacultcha Belgium membership you will be billed immediately. The price of a Subbacultcha Belgium membership depends on the type of subscription that is selected by the member and is subjective to changes. There are 3 different subscription types.
- Digital Only subscription: €8 / month after a €24 activation payment upon subscription covering the first 3 mandatory months of the membership. Monthly payments start on the 4th month of a Digital Only membership.
- Standard subscription: €9 / month after a €27 activation payment upon subscription covering the first 3 mandatory months of the membership. Monthly payments start on the 4th month of a Standard membership.
- Devoted Member subscription: €99 / year, single activation payment upon subscription. A Devoted Member subscription automatically continues as a Standard subscription after the 12 month period has passed.
We reserve the right to adjust pricing at any time. Unless we communicate otherwise, any price changes to your subscription will take effect on your next billing cycle upon notice communicated through the Subbacultcha Belgium website, social media or email. If you do not cancel your subscription, you will be deemed to have accepted these new fees.
c) Payment: Subbacultcha Belgium payments are processed via Mollie. Each payment is subject to the terms and conditions of Mollie. Available payment methods are: Bancontact (Sepa direct debit), iDEAL or debit card. The membership fee will be automatically withdrawn via your selected payment method via the payment schedule corresponding to your selected subscription. Changing the payment method linked to an active membership is not possible. If you want to use another payment method, you’ll have to cancel your current membership and resubscribe. Subbacultcha Belgium cannot be held responsible if you start a membership with someone else’s payment information without them knowing. If a payment is not successful due to expiration, insufficient funds or otherwise, you will remain responsible for any uncollected fees and authorize us to continue billing the payment method you have provided. Subbacultcha Belgium does not refund money.
d) Minimum duration: The minimum duration for the Digital Only and Standard subscription options is 3 full calendar months. The minimum duration for a Devoted Member subscription is 12 months. Digital Only and Standard subscriptions renew automatically each month on the same date, corresponding to the start date of a membership or the date when the first payment of a membership was approved. Devoted Member subscriptions renew automatically to a Standard subscription after 12 months.
e) Cancellation: Members may cancel their subscription at any time before their subscription renews via the settings of their Subbacultcha Belgium account. Following a cancellation the member will continue to have access to their subscription through the end of their current paid subscription cycle. No refunds are made in the event of early termination.
f) Account termination by Subbacultcha Belgium: A Subbacultcha Belgium membership can be terminated by Subbacultcha Belgium at any point during the subscription. Reasons for early cancellation include, but are not limited to, wrongful use of the membership and chargebacks of membership fees via the bank of the member. Wrongful use of the membership: A Subbacultcha membership is personal and not meant to be used by anyone other than the member who registered the membership. If Subbacultcha Belgium detects unusual changes to the name settings of an account, the corresponding account will be cancelled and the member will be blocked from using the Subbacultcha Belgium membership. Chargebacks: If a Subbacultcha member claims a refund of their payment(s) via their bank, their membership will be cancelled immediately following the chargeback.
First Month Free March 2020
Quarantine Art Card
For a limited time only, until the end of the ‘event-ban’, we are transforming our membership cards to the Quarantine Art Card. Unless otherwise stated, all active Subbacultcha Belgium members will have the Quarantine Art Card for a limited time. The exact end date and switch back to the original membership card will be communicated on our website, our social platforms, via e-mail and in your private editorial section. This date will be based on the overall recommendations and restrictions of the Belgian Government and World Health Organisation.
At the start of the new concert season, all collected items will be ready to pick up. Members outside of Belgium will be charged for the shipping costs. Members with an active membership on 20 March will be able to unlock and benefit from an additional loyalty bonus. More info to come.
The Quarantine Art Card entitles you to works of art such as poetry, posters, postcards, mixtapes, videos or any other free forms of art. The unlocked pieces of art will be revealed on our website, social channels, the restricted editorial section in your Subbacultcha account and by email. All the reveals are weekly and will take place on Friday; exceptions may occur. Members are not allowed to sell the items.
Update 10/07/2020: We will reduce The Art Series back to 1 work per month and use the Summer to focus on the real events a bit more.
End of the year offer (devoted membership) December 2020
This offer is valid during December 2020. All memberships need to be activated before March 1st 2021, if received as a gift, by creating an account and entering the received discount code. Shipping costs in Belgium are included in the total price of €99,-. Additional charges may occur when shipping outside of Belgium.
Subbacultcha is a brand owned by Subbacultcha V.O.F.. Subbacultcha Belgium is operated by VZW We Promised.
Subbacultcha Belgium (VZW We Promised)
Membership-related issues: email@example.com
Current version: December 2019